Something Rob Rogers, Director Fleet & Supply Chain Technology Delivery at ARI, said in his guest appearance in class really struck a chord. He was sharing how the COVID 19 crisis has forced his company to improve processes in their everyday work to support the remote workforce. I thought about it and how it affects my employer and… he is RIGHT! At my company, we have the … [Read more...] about Not All Businesses are Prepared for COVID 19-Induced New Ways of Working
Poor customer service
Talk about a horrendous customer experience! I have been a faithful Peapod customer for years! Peapod got its start in Chicago, IL, in 1989, and has steadily grown it's billion-dollar business, serving customers across the nation. On February 14th, I sought to place my usual Saturday morning order for delivered groceries and was met with the world's worst apology in the … [Read more...] about Peapod Dumped Me; They Dumped me Hard.