Talk about a horrendous customer experience! I have been a faithful Peapod customer for years! Peapod got its start in Chicago, IL, in 1989, and has steadily grown it's billion-dollar business, serving customers across the nation. On February 14th, I sought to place my usual Saturday morning order for delivered groceries and was met with the world's worst apology in the … [Read more...] about Peapod Dumped Me; They Dumped me Hard.
Inspiration comes from many different places. Earlier this semester, I read an article that shamed innovation for the sake of innovation. It encouraged us to use our collective brainpower to elevate our communities or the global society and make things better for mankind. In my reading, I found this concept to generally be referred to as Digital Social Innovation. Such … [Read more...] about Social Profit: Furthering Man-kind vs. the Bottom Line
The sheer joy and anticipation of Augmented Reality (AR) as referenced in a previous post, is still in its infancy within commercial markets and promises next-generation experiences for the senses. But how can something like this be tested? Testing Legacy Digital Systems When testing digital applications, whether on a mobile device, a standalone kiosk or the web, the … [Read more...] about AR Testing: Subjective or Science?