Master Schedule

Course Meeting Times

Meetups: Monday, 7:00 – 8:00 PM
Learnathons: Wednesday, 6:00 – 9:00 PM

DATE	TYPE	TOPICS	READING AND CASES	DUE DATES AND GUESTS
5/16	Session 1: Shared Learnathon	Course introductions Review syllabus What is business systems analysis? What is User Experience (UX)?	Krug Ch. 1 & 2
5/21	Shared Meetup
5/23	Session 2: 5109 Learnathon	Usability and the user experience	Krug Ch. 8 & 9 Norman Ch. 1
5/28	5109 Meetup	No meetup. Memorial Day!
5/30	Session 3: 5109 Learnathon	Why is this so hard? What do users really want?	Norman Ch. 2 & 3	Yulka Plekhanova
6/4	5109 Meetup			Dominic Prestifilippo
6/6	Session 4: 5102 Learnathon	Understanding Process	Case: Era of Quality and the Akshaya Patra Foundation Business Process Modeling Business Process Mapping Swim Lane Using Customer Journey Maps to Improve Customer Experience Mapping the Customer Journey: Everything You Need to Know Can Marketing Tech Track the Entire Customer Lifecycle?
6/11	5102 Meetup	Process to Build		Rob Rogers
6/13	Session 5: 5102 Learnathon	Defining the Problem	Case: Pharmacy Improvement at CVS (A/B) Affinity Diagram Root Cause Analysis: Tracing a Problem to its Origins 5 Whys: Quickly Getting to the Root of a Problem Responsibility Assignment Matrix Ending the War Between Sales and Marketing Mistake-Proofing Healthcare: Why Stopping Processes May be a Good Start
6/18	5102 Meetup			Jake Purcell
6/19	Assignment Bucket 1			5102: Case 1: Choose Akshaya Patra or CVS Post 1 & Comment 1 Project proposal 5109: Case: IT at Cirque du Soleil Case: Accor and Room Key Post 1 & Comment 1 Project proposal
6/20	Session 6: 5109 Learnathon	Design: Constraints and Errors	Norman Ch. 4 & 5 Krug Ch. 3 & 4	Ryan Oliveira
6/25	5109 Meetup
6/27	Session 7: 5109 Learnathon	Design Thinking	Norman Ch. 6 & 7 Krug Ch. 6 & 7	Sunil Misra
7/2	5109 Meetup
7/4		No Class – University Holiday
7/9		No Class
7/11	Session 8: 5102 Learnathon	Requirements Gathering	Case: Building Watson: It’s Not So Elementary, My Dear! CBAP/CCBA Certified Business Analysis Study Guide, Chapter 5: Controlled Middle: Elicitation Intro to Requirements Gathering Quickstudy: The Systems Development Life Cycle Are You Solving the Right Problem?
7/16	5102 Meetup			Patty Quinn McAuley
7/18	Session 9: 5102 Learnathon	Project Management and Project Planning	Case: Reinventing the Practices of Distance Information Systems Development: CGI and the Hubble Project (A/B) A Short Course in Project Management Agile Software Development Project Portfolio Management: A View from the Management Trenches Project Portfolio Management Work Breakdown Structure How Far Should Project Managers Breakdown a Project?
7/23	5102 Meetup	Kanban at Scale		Thomas Stone
7/24	Assignment Bucket 2			5102: Case 2: Choose Watson or CGI/Hubble Post 2 & Comment 2 5109: LearnIT Case: UDN Integration Post 2 & Comment 2
7/25	Session 10: 5109 Learnathon	Summary and current design		Jeannie McNulty
7/30	5109 Meetup
8/1	Session 11: 5102 Learnathon	Change Management and Conflict Management	Case: Information technology at Cirque du Soleil An Agile Approach to Change Management Navigating the Politics and Emotions of Change How to Spot a Failing Project. Why IT Projects Fail Power (social and political) (read section “1.1 Five Bases of Power”) Why Do Big IT Projects Fail So Often? Project Management: The 14 Most Common Mistakes IT Departments Make.	5102: Learn IT
8/6	5102 Meetup			Esther Sim
8/8	Session 12: Shared Learnathon	Presentations	Final Project Presentations	Final Project 3 e-portfolio posts

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