Master Schedule Course Meeting Times Meetups: Monday, 7:00 – 8:00 PM Learnathons: Wednesday, 6:00 – 9:00 PM DATE TYPE TOPICS READING AND CASES DUE DATES AND GUESTS 5/16 Session 1: Shared Learnathon Course introductions Review syllabus What is business systems analysis? What is User Experience (UX)? Krug Ch. 1 & 2 5/21 Shared Meetup 5/23 Session 2: 5109 Learnathon Usability and the user experience Krug Ch. 8 & 9 Norman Ch. 1 5/28 5109 Meetup No meetup. Memorial Day! 5/30 Session 3: 5109 Learnathon Why is this so hard? What do users really want? Norman Ch. 2 & 3 Yulka Plekhanova 6/4 5109 Meetup Dominic Prestifilippo 6/6 Session 4: 5102 Learnathon Understanding Process Case: Era of Quality and the Akshaya Patra Foundation Business Process Modeling Business Process Mapping Swim Lane Using Customer Journey Maps to Improve Customer Experience Mapping the Customer Journey: Everything You Need to Know Can Marketing Tech Track the Entire Customer Lifecycle? 6/11 5102 Meetup Process to Build Rob Rogers 6/13 Session 5: 5102 Learnathon Defining the Problem Case: Pharmacy Improvement at CVS (A/B) Affinity Diagram Root Cause Analysis: Tracing a Problem to its Origins 5 Whys: Quickly Getting to the Root of a Problem Responsibility Assignment Matrix Ending the War Between Sales and Marketing Mistake-Proofing Healthcare: Why Stopping Processes May be a Good Start 6/18 5102 Meetup Jake Purcell 6/19 Assignment Bucket 1 5102: Case 1: Choose Akshaya Patra or CVS Post 1 & Comment 1 Project proposal 5109: Case: IT at Cirque du Soleil Case: Accor and Room Key Post 1 & Comment 1 Project proposal 6/20 Session 6: 5109 Learnathon Design: Constraints and Errors Norman Ch. 4 & 5 Krug Ch. 3 & 4 Ryan Oliveira 6/25 5109 Meetup 6/27 Session 7: 5109 Learnathon Design Thinking Norman Ch. 6 & 7 Krug Ch. 6 & 7 Sunil Misra 7/2 5109 Meetup 7/4 No Class – University Holiday 7/9 No Class 7/11 Session 8: 5102 Learnathon Requirements Gathering Case: Building Watson: It’s Not So Elementary, My Dear! CBAP/CCBA Certified Business Analysis Study Guide, Chapter 5: Controlled Middle: Elicitation Intro to Requirements Gathering Quickstudy: The Systems Development Life Cycle Are You Solving the Right Problem? 7/16 5102 Meetup Patty Quinn McAuley 7/18 Session 9: 5102 Learnathon Project Management and Project Planning Case: Reinventing the Practices of Distance Information Systems Development: CGI and the Hubble Project (A/B) A Short Course in Project Management Agile Software Development Project Portfolio Management: A View from the Management Trenches Project Portfolio Management Work Breakdown Structure How Far Should Project Managers Breakdown a Project? 7/23 5102 Meetup Kanban at Scale Thomas Stone 7/24 Assignment Bucket 2 5102: Case 2: Choose Watson or CGI/Hubble Post 2 & Comment 2 5109: LearnIT Case: UDN Integration Post 2 & Comment 2 7/25 Session 10: 5109 Learnathon Summary and current design Jeannie McNulty 7/30 5109 Meetup 8/1 Session 11: 5102 Learnathon Change Management and Conflict Management Case: Information technology at Cirque du Soleil An Agile Approach to Change Management Navigating the Politics and Emotions of Change How to Spot a Failing Project. Why IT Projects Fail Power (social and political) (read section “1.1 Five Bases of Power”) Why Do Big IT Projects Fail So Often? Project Management: The 14 Most Common Mistakes IT Departments Make. 5102: Learn IT 8/6 5102 Meetup Esther Sim 8/8 Session 12: Shared Learnathon Presentations Final Project Presentations Final Project 3 e-portfolio posts
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