Master Schedule Course Meeting Times Meetups: Monday, 7:00 – 8:00 PM Learnathons: Wednesday, 6:00 – 9:00 PM DATE TYPE TOPICS READING AND CASES DUE DATES AND GUESTS 5/16 Session 1: Shared Learnathon Course introductions Review syllabus What is business systems analysis? What is User Experience (UX)? Krug Ch. 1 & 2 5/21 Shared Meetup 5/23 Session 2: 5109 Learnathon Usability and the user experience Krug Ch. 8 & 9 Norman Ch. 1 5/28 5109 Meetup No meetup. Memorial Day! 5/30 Session 3: 5109 Learnathon Why is this so hard? What do users really want? Norman Ch. 2 & 3 Yulka Plekhanova 6/4 5109 Meetup Dominic Prestifilippo 6/6 Session 4: 5102 Learnathon Understanding Process Case: Era of Quality and the Akshaya Patra Foundation Business Process Modeling Business Process Mapping Swim Lane Using Customer Journey Maps to Improve Customer Experience Mapping the Customer Journey: Everything You Need to Know Can Marketing Tech Track the Entire Customer Lifecycle? 6/11 5102 Meetup Process to Build Rob Rogers 6/13 Session 5: 5102 Learnathon Defining the Problem Case: Pharmacy Improvement at CVS (A/B) Affinity Diagram Root Cause Analysis: Tracing a Problem to its Origins 5 Whys: Quickly Getting to the Root of a Problem Responsibility Assignment Matrix Ending the War Between Sales and Marketing Mistake-Proofing Healthcare: Why Stopping Processes May be a Good Start 6/18 5102 Meetup Jake Purcell 6/19 Assignment Bucket 1 5102: Case 1: Choose Akshaya Patra or CVS Post 1 & Comment 1 Project proposal 5109: Case: IT at Cirque du Soleil Case: Accor and Room Key Post 1 & Comment 1 Project proposal 6/20 Session 6: 5109 Learnathon Design: Constraints and Errors Norman Ch. 4 & 5 Krug Ch. 3 & 4 Ryan Oliveira 6/25 5109 Meetup 6/27 Session 7: 5109 Learnathon Design Thinking Norman Ch. 6 & 7 Krug Ch. 6 & 7 Sunil Misra 7/2 5109 Meetup 7/4 No Class – University Holiday 7/9 No Class 7/11 Session 8: 5102 Learnathon Requirements Gathering Case: Building Watson: It’s Not So Elementary, My Dear! CBAP/CCBA Certified Business Analysis Study Guide, Chapter 5: Controlled Middle: Elicitation Intro to Requirements Gathering Quickstudy: The Systems Development Life Cycle Are You Solving the Right Problem? 7/16 5102 Meetup Patty Quinn McAuley 7/18 Session 9: 5102 Learnathon Project Management and Project Planning Case: Reinventing the Practices of Distance Information Systems Development: CGI and the Hubble Project (A/B) A Short Course in Project Management Agile Software Development Project Portfolio Management: A View from the Management Trenches Project Portfolio Management Work Breakdown Structure How Far Should Project Managers Breakdown a Project? 7/23 5102 Meetup Kanban at Scale Thomas Stone 7/24 Assignment Bucket 2 5102: Case 2: Choose Watson or CGI/Hubble Post 2 & Comment 2 5109: LearnIT Case: UDN Integration Post 2 & Comment 2 7/25 Session 10: 5109 Learnathon Summary and current design Jeannie McNulty 7/30 5109 Meetup 8/1 Session 11: 5102 Learnathon Change Management and Conflict Management Case: Information technology at Cirque du Soleil An Agile Approach to Change Management Navigating the Politics and Emotions of Change How to Spot a Failing Project. Why IT Projects Fail Power (social and political) (read section “1.1 Five Bases of Power”) Why Do Big IT Projects Fail So Often? Project Management: The 14 Most Common Mistakes IT Departments Make. 5102: Learn IT 8/6 5102 Meetup Esther Sim 8/8 Session 12: Shared Learnathon Presentations Final Project Presentations Final Project 3 e-portfolio posts Share:Click to email this to a friend (Opens in new window)Click to print (Opens in new window)Click to share on Facebook (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Reddit (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on Pinterest (Opens in new window)
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