Master Schedule

• Course introductions
• Review syllabus
• What is business systems analysis?
• What is User Experience (UX)?

• Krug Ch. 1 & 2

• Krug Ch. 8 & 9
• Norman Ch. 1

No meetup. Memorial Day!

• Norman Ch. 2 & 3

Understanding Process

• Case: Era of Quality and the Akshaya Patra Foundation
• Business Process Modeling
• Business Process Mapping
• Swim Lane
• Using Customer Journey Maps to Improve Customer Experience
• Mapping the Customer Journey: Everything You Need to Know
• Can Marketing Tech Track the Entire Customer Lifecycle?

Defining the Problem

• Case: Pharmacy Improvement at CVS (A/B)
• Affinity Diagram
• Root Cause Analysis: Tracing a Problem to its Origins
• 5 Whys: Quickly Getting to the Root of a Problem
• Responsibility Assignment Matrix
• Ending the War Between Sales and Marketing
• Mistake-Proofing Healthcare: Why Stopping Processes May be a Good Start

5102:

• Case 1: Choose Akshaya Patra or CVS
• Post 1 & Comment 1
• Project proposal

5109:

• Case: IT at Cirque du Soleil
• Case: Accor and Room Key
• Post 1 & Comment 1
• Project proposal

• Norman Ch. 4 & 5
• Krug Ch. 3 & 4

• Norman Ch. 6 & 7
• Krug Ch. 6 & 7

Requirements Gathering

• Case: Building Watson: It’s Not So Elementary, My Dear!
• CBAP/CCBA Certified Business Analysis Study Guide, Chapter 5: Controlled Middle: Elicitation
• Intro to Requirements Gathering
• Quickstudy: The Systems Development Life Cycle
• Are You Solving the Right Problem?

Project Management and Project Planning

• Case: Reinventing the Practices of Distance Information Systems Development: CGI and the Hubble Project (A/B)
• A Short Course in Project Management
• Agile Software Development
• Project Portfolio Management: A View from the Management Trenches
• Project Portfolio Management
• Work Breakdown Structure
• How Far Should Project Managers Breakdown a Project?

5102:

• Case 2: Choose Watson or CGI/Hubble
• Post 2 & Comment 2

5109:

• LearnIT
• Case: UDN Integration
• Post 2 & Comment 2

Change Management and

Conflict Management

• Case: Information technology at Cirque du Soleil
• An Agile Approach to Change Management
• Navigating the Politics and Emotions of Change
• How to Spot a Failing Project.
• Why IT Projects Fail
• Power (social and political) (read section “1.1 Five Bases of Power”)
• Why Do Big IT Projects Fail So Often?
• Project Management: The 14 Most Common Mistakes IT Departments Make.

• 5102: Learn IT

• Final Project
• 3 e-portfolio posts