Under Armour- E-Commerce Specialist
-Work with both SAP operating system and Right Now Technologies (RNT) to research and resolve customer returns, exchanges, gift card and carrier claim requests
-Refine sales skills through on-going participation in sales meetings and trainings
-Meet and exceed all performance objectives and metrics set in scorecards in order to propel UA’s team goals and consumer product sales plans
-Work with Customer Service team and IT to help resolve customer issues on front and back end
T. Rowe Price- GIMS (Global Investment Management Services) Marketing Specialist
-Created campaign briefs and supported activities related to the ongoing creation and distribution of content for T. Rowe’s institutional audience
-Provided monthly metrics on e-mail marketing subscriptions, opt-ins, bounces and clicks
-Managed clients and campaigns in Salesforce
-Edited e-mail, web article, and presentation content creation for employees and clients
-Project managed schedule for upcoming emails going live
-Used Adobe Campaign to manage email lists, templates and production for events such as conferences, webinars, newsletters and invites where clients and marketers are in attendance
-Worked with a cross functional team including multiple stakeholders, incl. relationship managers and designers
-Monitored and managed compliance for articles that underwent legal review in order to appear on T. Rowe’s Institutional Investors webpage
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