While reading the material for this class, I could not help but wonder why we (my team and I at work) were not using these valuable process improvement tools? I have heard of most of them. I have taken project management classes before. However, when thinking about my job, we are kind of stuck in this pattern of “doing things the way we’ve always done them”. But doing things … [Read more...] about My Journey to Find a Better Process
COVID-19 has changed the lives of everyone around the world. It has affected us from the way we conduct our daily lives through essentially every aspect of society and interaction. Experts predict there may not be a vaccine until at least 2021 and that a second wave of the corona virus could occur in the fall (Fay Cortez). Considering that this will be with us for a while … [Read more...] about Is Now the Time to Review Your Customer’s Journey?
We’ve talked a lot about processes, systems and automation. Technology is a great enabler of helping us make our lives more efficient, easy and timely. However, in the article “How AI Can Negatively Impact Employee Experiences” by David Roe, automation can be a disruptive element in the workplace. The biggest fear of employees from companies that employ automated services and … [Read more...] about Process Efficiency or Process Redistribution?