Resume

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SUMMARY

Web site manager with 18 years of experience maintaining sites, advocating for and implementing user-centered experiences while balancing expectations between clients, users and development teams.

EXPERIENCE

Financial Industry Regulatory Authority (FINRA)

Associate Director, Web Services
February 2013 – Present

• Provide strategic guidance to staff on website development, user-centered design, and operations.
• Lead projects focused on continuous improvement of FINRA external websites.
• Work with Director of Web Services, as well as outside consultants, on major, Board-level projects.
• Conduct research and present results to senior management to improve daily operations of FINRA.org.
• Oversee day-to-day operations of FINRA.org website, including responding to internal client requests and working with technology to ensure continuous operation of website and related systems.
• Manage and mentor activities of Internet Analyst III.

Manager II, Web Services
February 2012 – February 2013

• Collaborate with web team and outside consultants on major, Board-level projects.
• Oversee day-to-day operations of FINRA.org website, including responding to internal client requests and working with technology to ensure continuous operation of website and related systems.
• Utilize and implement third party tools to enhance the communication and reporting efforts of FINRA.

Internet Analyst II, Web Services
December 2000 – February 2012

• Contribute to day-to-day operations of FINRA.org website, including responding to internal client requests to ensure continuous operation of website and related systems.
• Design web page elements and experiences.

EDUCATION

University of Maryland, University College
Bachelor of Science – Computer Studies – Magna Cum Laude
Minor – Business Administration – 2011

University of Maryland, Baltimore County
110 Credits toward Bachelor of Arts – Imaging and Digital Art – 1997 – 2000

College of Southern Maryland
Associate of Arts – General Studies – 1996

SKILLS

• HTML
• CSS
• Photoshop
• Google Analytics
• User-centered design
• Microsoft Office
• Email Marketing Tools (MagnetMail, MailChimp)
• Content Management Systems (Drupal, Stellent, WordPress)
• Software as a Service (SquareSpace, Wix)