Resume

Nathaniel Naisby

20 E Hodges Ave.

Lawnside, NJ 08045

Phone: (856) 905 –3063

 Nathaniel.naisby@pepcoholdings.com

 

SUMMARY OF QUALIFICATIONS                                                                               

Accomplished Senior Business Systems Analyst with comprehensive computing experience including project assistance, customer service, scheduling and coordinating business calls. Exceptional communication skills along with multi-tasking, organizational, time management, and problem solving expertise.

 

PROFESSIONAL EXPERIENCE                                                                                   

PEPCO HOLDINGS INC, Carneys Point, NJ                               

Senior IT Analyst                                                                                     2016 – Present
Applications Business Analyst III NERC                                                 2010 – 2016

Provide daily production support utilizing power industry related computer software. Facilitated the testing, reporting, and updating software designed for tracking gas and electric consumption and power related data. Daily functions include training, software testing/updating, and creating/presenting company related reports.

• Assisted in the deployment process of AMI meters throughout the DE, MD, and DC areas by coordinating with both internal and external deployment teams as a systems support specialist
• Supported implementation and utilization of voltage consumption software for project directed by Maryland Public Service Commission to enhance distribution efficiency
• Aided in initiative to bring AMI software platform in house to PHI’s local data centers

 

INDEPENDENCE BLUE CROSS, Philadelphia, PA                                   2008 – 2010

Business Systems Specialist

Provided administrative support to back office services of a national healthcare provider. Assisted in issue resolution and tracking of a multi-client problem reporting network. Provided weekly status reports and evaluations of both internal and external client related documents.

• Established new submission process requiring all clients to operate under specific guidelines, thus streamlining the submission process and creating faster resolution times
• Aided in auditing and re-engineering of the company’s enrollment processes
• Created business requirement documents for a client-based agent and agencies tracking tool

 

EDUCATION AND PROFESSIONAL TRAINING                                                                            

Temple University, Philadelphia, PA                                                         June 2008

Bachelor of Arts                                                        Management Information Systems

Camden County NJ Fire School                                                                May 2002

COMPUTER SKILLS                                                                                                                         

UtilityIQ                   EVAMS

IEE                           Lotus Notes

GIS                           SAP

MS Office