20 E Hodges Ave.
Lawnside, NJ 08045
Phone: (856) 905 –3063
SUMMARY OF QUALIFICATIONS
Accomplished Senior Business Systems Analyst with comprehensive computing experience including project assistance, customer service, scheduling and coordinating business calls. Exceptional communication skills along with multi-tasking, organizational, time management, and problem solving expertise.
PEPCO HOLDINGS INC, Carneys Point, NJ
Senior IT Analyst 2016 – Present
Applications Business Analyst III NERC 2010 – 2016
Provide daily production support utilizing power industry related computer software. Facilitated the testing, reporting, and updating software designed for tracking gas and electric consumption and power related data. Daily functions include training, software testing/updating, and creating/presenting company related reports.
- Assisted in the deployment process of AMI meters throughout the DE, MD, and DC areas by coordinating with both internal and external deployment teams as a systems support specialist
- Supported implementation and utilization of voltage consumption software for project directed by Maryland Public Service Commission to enhance distribution efficiency
- Aided in initiative to bring AMI software platform in house to PHI’s local data centers
INDEPENDENCE BLUE CROSS, Philadelphia, PA 2008 – 2010
Business Systems Specialist
Provided administrative support to back office services of a national healthcare provider. Assisted in issue resolution and tracking of a multi-client problem reporting network. Provided weekly status reports and evaluations of both internal and external client related documents.
- Established new submission process requiring all clients to operate under specific guidelines, thus streamlining the submission process and creating faster resolution times
- Aided in auditing and re-engineering of the company’s enrollment processes
- Created business requirement documents for a client-based agent and agencies tracking tool
EDUCATION AND PROFESSIONAL TRAINING
Temple University, Philadelphia, PA June 2008
Bachelor of Arts Management Information Systems
Camden County NJ Fire School May 2002
IEE Lotus Notes