Morgan Pastner Jaffe
Work Experience
Bank of America Wilmington, DE Product Manager Level II – Digital Marketing Product Consult & Translator August 2019 – Present
•Acts as liaison between staff, patients and their families by providing oral interpretation
• Responsible of asset development, launch execution, and analysis of English and Spanish language efforts across all digital channels
• Creates and reviews Spanish translation, maintains and audits the digital translation memory • Develops and optimizes marketing assets while ensuring the customer experience is aligned with strategy, measurement requirements, and channel guidelines
• Builds and support digital channels campaigns within the desktop and mobile channels to improve the customer experience, support business goals, and increase revenue
Bank of America Wilmington, DE Hispanic Communications Team – Spanish Translator/Reviewer February 2018 – July 2019
•Review marketing material from English to Spanish, ensuring accuracy, clarity and flow for the customers
• Product manager for Better Money Habits, revising all materials from topics of loans, auto, taxes, personal banking to saving and budgeting
• Works independently and as a team to create new rules, vocabulary and style guidelines for the translation digital memory and glossary
Vanderwall Immigration Law Firm Beaverton, OR
Legal Document Translator – Spanish October 2019 – Present
• Translates all legal evidence from Spanish to English for to file in court
Works independently and remotely while translating to maintain message content, tone and message as closely as possible
West Chester Area School District West Chester, PA
Educational Document Translator/Interpreter – Spanish September 2015 – Present
• Performs English-Spanish translation services for surrounding school districts
• Interprets for parent-teacher conferences, IEP meetings and any other school related activities
Phoenixville Hospital Phoenixville, PA
Spanish Interpreter/Navigator May 2016 – January 2018
•Acts as liaison between staff, patients and their families by providing oral interpretation services
•Coordinates marketing initiatives in English and Spanish related to outreach efforts to the Latino Community
• Acts as a culture broker, in order to assist staff and patients and their families in building understanding between different cultures and their inherent understandings of the issues at hand
• Managed over 800 women in the ‘Healthy Baby Program’ giving uninsured women free pre-natal care and delivery
Murphy Law Firm West Chester, PA
Document Translator – Spanish December 2016 – Present
• Perform Spanish-English document translation services for legal related evidence
Litigation Paralegal May 2015 – May 2016 , May 2015 – May 2016
• Provided written and verbal translation services to legal clients
• Performed legal research on case law as related to immigration
•Coordinated paperwork related to immigration or citizenship, including affidavits, petitions, and applications
• Researched availability of, and then obtained, documents from foreign countries, including visas, and passports
Community Volunteers in Medicine (CVIM) West Chester, PA
Spanish Medical Interpreter August 2014 – May 2015
• Supported interpretation needs for Spanish speaking patrons at CVIM, a community-based, volunteer nonprofit organization providing primary medical and dental care to low income, working people in Chester County without insurance; delivering accurate interpretation services for patients, families, and visitors
• Gained in-depth knowledge of medical terminology and procedures in both English and Spanish, providing clear renditions of medical information, including on-site translation between doctor and patient
Singular Apartments Seville, Spain
Marketing Intern October – December 2012 • Engaged customers in fluent Spanish by email and phone, managing check-in process and customer support
We Love Spain Seville, Spain
Marketing Intern September-December 2012 • Organized trips throughout Spain, Portugal, and North Africa for American study abroad students.
• Provided and created marketing material for We Love Spain in order to attract students to sign up for trips.
Education
West Chester University of Pennsylvania, West Chester, PA –Master of Arts Candidate, May 2015
Accelerated One Year Masters Program in Languages and Cultures
West Chester University of Pennsylvania, West Chester, PA – Bachelor of Arts, May 2014
Concentration: Spanish, Business, and German. Coursework in: Spanish, Spanish Literature, International Business
Year Abroad, International University Studies, Seville, Spain, 2011-2012
Completed coursework: Spanish and German literature, Arabic language
Summer Abroad, Die Neue Schule, Berlin Germany 2013
Completed coursework: German studies and achieved B1 certificate
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