IT Intern, The Union League of Philadelphia (ULOP), Philadelphia, PA 19102(September 2018-August 2019)
After working at PHA, I was given the opportunity to work at the Union League. My duties ranged from monitoring computers using F-Secure, answering emails and working on projects. Some of the projects I was given was upgrading employee computers to Windows 10 and assembling a new office for our Banquets department. In this project, I had to design the layout of the office, map where each of the six computers went (I also had to upgrade them myself) as well as the phones and printer and the ethernet cords. After I did that, I had to email my manager, the head banquets manager, and the vendors in order to set a time when everything would be placed.
Our company also started to use Qlik in order to analyze data for departments. My coworker and I worked with our Qlik developer, learned the application’s dashboard and then taught the department managers the dashboard so they can analyze the data for future decisions. An example was with the hotel manager. She wanted to know how she could attract members who never visited the hotel. Once I consulted with the Qlik developer, I learned how to work the dashboard to show the names and emails of those members. I showed and taught the manager how to find the answer herself and she was able to send a mass email to those member to stay at the hotel.
IT Intern, Philadelphia Housing Authority (PHA), Philadelphia, PA 19145 (May 2018-August 2018)
I received this opportunity during the summer of 2018. As an IT intern, I work at the help desk at PHA. I take calls from employees and fix their issues with their computer. If I cannot fix the issue, I make a ticket about the employee and the PC and report it to the technicians so that they can go and work on the PC in person. If I am not doing that, image and capture computers in order to make them available to be given to those who work in PHA. I also authorize employee cards so that they can have access into buildings. After that I make an excel spreadsheet on those employees so I can record who I gave the cards to and give it to the technicians.