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MIS5102: Process Improvement and Innovation

Just another Master of Science – Digital Innovation in Marketing site

Fox School of Business

processes

Zara’s Robots, Automating the Pickup Process

June 15, 2018 By Nydrea Gause 13 Comments

BOPIS (buy online, pick-up in store) or the click and collect concept, have been around for some time now. A customer will place an order online, then head to the brick-and-mortar store to pick up the merchandise, either at the checkout line or customer service. The process of BOPIS is now changing and evolving, with the use of automated pickup concepts. Zara, a fashion … [Read more...] about Zara’s Robots, Automating the Pickup Process

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