BOPIS (buy online, pick-up in store) or the click and collect concept, have been around for some time now. A customer will place an order online, then head to the brick-and-mortar store to pick up the merchandise, either at the checkout line or customer service. The process of BOPIS is now changing and evolving, with the use of automated pickup concepts. Zara, a fashion … [Read more...] about Zara’s Robots, Automating the Pickup Process
MIS5102: Process Improvement and Innovation
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