• Skip to main content
  • Skip to primary sidebar
  • Home
    • Instructor e-Portfolio
  • Master Schedule (Shared)
    • WebEx – Meetup (Shared)
    • WebEx – Learnathon (Shared)
  • Course Structure
    • Overview
    • Course Materials
    • Grading and Policies
    • Participation (Shared)
  • Course Work
    • Submission Deadlines (Shared)
    • In-Class Exercises
    • Case Study Submission
    • Case Questions
    • Learn IT: Project Management Simulation
    • e-Portfolio (Shared)
    • Final Project (Shared)

MIS5102: Process Improvement and Innovation

Just another Master of Science – Digital Innovation in Marketing site

Fox School of Business

Process Improvement and Innovation

AI & RPA: Changing Customer Service

July 3, 2018 By Angi Wesson 28 Comments

When it comes to customer service and process, we have grown up with humans assisting and supporting our needs, along with them setting the schedule for the service process. Welcome to the show AI and RPA. Artificial intelligence (AI) and robotic process automation (RPA) are the next wave of customer service process. What is RPA? According to Pega.com, robotic automation … [Read more...] about AI & RPA: Changing Customer Service

Who’s your customer?

June 9, 2018 By Kiersten Shank 2 Comments

Last class we were charged with reading Using Customer Journey Maps to Improve Customer Experience by Adam Richardson, and a light bulb went off for me. I say this because within my company, our “customers” may not be our end user. The end users are one customer, certainly, but we can’t forget about the sellers of our product, who, as the Digital Team, we are charged with … [Read more...] about Who’s your customer?

From MySpace to Business Process Improvement

May 19, 2018 By Melissa Newman 13 Comments

From MySpace to Business Process Improvement By Melissa Newman My relationship with Social Media is one that is ever evolving. This relationship is as constant and unpredictable as the platforms can be themselves. As a Millennial, I had the privilege of watching Social Networks launch and gain momentum, but in all honesty, I wasn’t impressed. While my peers were overjoyed … [Read more...] about From MySpace to Business Process Improvement

Primary Sidebar

Who’s Online

There are no users currently online

Categories

  • Tips
  • Uncategorized

Recent Posts

  • Watson doesn’t do health
  • AI and Cybercrime
  • Being Agile for Customers
  • Finding progress in the failure of AI
  • Should we succumb to Scrum?

Recent Comments

  • دانلود رایگان فیلم ایرانی on An Agile Approach to Launching the Nordstrom Sunglass Application
  • dramacool9 on RAPID vs. RACI
  • kepala bergetar on Challenges While Creating a Customer Journey Map
  • Yeh Hai Chahatein on Challenges While Creating a Customer Journey Map
  • Duncan Campbell on RAPID vs. RACI

Tags

5102 automated automation BlueEdge BOPIS Brand business process Business Process Improvement buy online Customer Experience Customer Journey Customer Journey Map customer journey mapping Engagement Entertainment Facebook fashion innovation Instagram Marketing marketing technology Millennial MySpace Out of Box Experience Process processes process improvement Process Improvement and Innovation Process Management process mapping Project Management RACI RAPID Real Estate reatail Sales and Maketing SEO Social Connection Social Media Social Media Copy Social Media Managment The Waterfall Method user journey Work Breakdown Structure Workflow

Copyright © 2023 · Melissa Newman
Disclaimer: The information included in e-portfolios are posted and maintained by the applicable student. Temple University makes no representation as to the accuracy or currency of this information.