If you've checked your Temple email recently, you're probably already aware that Temple University is implementing several new processes due to some recently discovered "data issues". Not only is this very apropos but it got me thinking about the work breakdown structure for the new processes as outlined below. Becuase of the high visibiltiy (and damage control) I … [Read more...] about False Data & Ranking Issues = New Processes for Temple University
I recently signed up for a new gym that opened near me and I was excited when I found out that I could manage all aspects of my account from their mobile app. For the most part the app seemed self-explanatory and intuitive. A new member must create an account using an email and account information provided during sign up. Once signed in you have the ability to view things like … [Read more...] about Un-Enrolling for Classes at the Gym: Why is it So Overly Complicated?
Over the course of the last year I've been a bridesmaid in three separate weddings, all of which required me to buy a dress from David's Bridal. In my opinion, David's Bridal has a ton of problems associated with the customer journey. Some of these include website experience that isn't very user friendly, a lack of documentation on policies for customers, typically unfriendly … [Read more...] about David’s Bridal Return Policy Nightmare
BOPIS (buy online, pick-up in store) or the click and collect concept, have been around for some time now. A customer will place an order online, then head to the brick-and-mortar store to pick up the merchandise, either at the checkout line or customer service. The process of BOPIS is now changing and evolving, with the use of automated pickup concepts. Zara, a fashion … [Read more...] about Zara’s Robots, Automating the Pickup Process