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MIS5102: Process Improvement and Innovation

Just another Master of Science – Digital Innovation in Marketing site

Fox School of Business

business process

False Data & Ranking Issues = New Processes for Temple University

July 11, 2018 By Christine May 33 Comments

  If you've checked your Temple email recently, you're probably already aware that Temple University is implementing several new processes due to some recently discovered "data issues". Not only is this very apropos but it got me thinking about the work breakdown structure for the new processes as outlined below. Becuase of the high visibiltiy (and damage control) I … [Read more...] about False Data & Ranking Issues = New Processes for Temple University

Un-Enrolling for Classes at the Gym: Why is it So Overly Complicated?

June 19, 2018 By Shakia Johnson-Smith 7 Comments

I recently signed up for a new gym that opened near me and I was excited when I found out that I could manage all aspects of my account from their mobile app. For the most part the app seemed self-explanatory and intuitive. A new member must create an account using an email and account information provided during sign up. Once signed in you have the ability to view things like … [Read more...] about Un-Enrolling for Classes at the Gym: Why is it So Overly Complicated?

David’s Bridal Return Policy Nightmare

June 17, 2018 By Molly Pals 2,769 Comments

Over the course of the last year I've been a bridesmaid in three separate weddings, all of which required me to buy a dress from David's Bridal.  In my opinion, David's Bridal has a ton of problems associated with the customer journey.  Some of these include website experience that isn't very user friendly, a lack of documentation on policies for customers, typically unfriendly … [Read more...] about David’s Bridal Return Policy Nightmare

Zara’s Robots, Automating the Pickup Process

June 15, 2018 By Nydrea Gause 13 Comments

BOPIS (buy online, pick-up in store) or the click and collect concept, have been around for some time now. A customer will place an order online, then head to the brick-and-mortar store to pick up the merchandise, either at the checkout line or customer service. The process of BOPIS is now changing and evolving, with the use of automated pickup concepts. Zara, a fashion … [Read more...] about Zara’s Robots, Automating the Pickup Process

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