MIS5102: Process Improvement and Innovation

Just another Master of Science – Digital Innovation in Marketing site

Fox School of Business

Overview

Course Description

An information system is only valuable to an organization when it enables and supports a useful business process. Students learn to assess, design, and analyze processes that foster innovation. Core concepts include designing effective solutions, identifying metrics for assessment, and communicating plans to management. Students apply these skills through analysis of business problems for actual firms.

Course Objectives

  • Understand the role of process in the functioning of an organization
  • Analyze and redesign workflow processes using a “systems thinking” approach
  • Match requirements to align information systems with organizational needs
  • Learn fundamental project management concepts and techniques
  • Apply change management theories and techniques
  • Identify key stakeholders and communicate the impact of technology on the organization
  • Perform cost/benefit analysis for resource planning and allocation

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