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MIS5102: Process Improvement and Innovation

Just another Master of Science – Digital Innovation in Marketing site

Fox School of Business

Automation and Business Processes

June 13, 2018 By Jenna Bonner 38 Comments

There is much to be said about increasing business processes by utilizing technology and automation. In my industry (accounting association) a lot of our customers are talking about automation of accounting practices such as audits or entry-level tasks.

As this is good for the bottom line because it increases efficiencies it also seems that it will create an HR issue that will result in more issues with other business processes.

What do I mean?

Well, technology and automation are starting to replace entry-level tasks which results in less entry-level positions that need to be filled. Sounds great for the bottom line. However, when a project comes up that needs someone with a mid-range of experience, that employee group seems to be shrinking.

It makes sense seeing as how if you hire less entry level as an industry as a whole where will you get the mid-level experienced workers from?

Does automation of business processes cause another problem farther down the line?

Interesting read to go along with this topic: https://hbr.org/2018/06/before-automating-your-companys-processes-find-ways-to-improve-them

Filed Under: Uncategorized

Reader Interactions

Comments

  1. Amelia Paradysz says

    June 16, 2018 at 4:22 pm

    Hey Jenna!

    This is a good point. If automations take over an entire industry’s entry level positions, how will anyone ever learn what is needed to be hired at mid to senior level positions? I do not know much about accounting, but in that industry is it possible to be hired right into an upper level position if the individual became an expert in their university studies? I wonder if colleges/universities will have to start implementing more mandatory shadowing/internships or even full semester “work-experience” type classes to make up for the lack of entry-level positions available. In my opinion, automation of businesses processes are beneficial, but only if all potential negative factors are thought of in advance.

    Thanks for sharing!

    Reply
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