Steven Sclarow

Great movie choice that explores decomposition and testing process improvement techniques (agile iteration), plus I think it’s good entertainment too. McDonald’s continues to iterate in reaction to covid-19. They prepared a 59-page guide for reopening: https://www.wsj.com/articles/mcdonalds-sets-conditions-for-restaurant-reopenings-11589466556

Nuro is a great find and would make an excellent addition to the case! What would the current process flow diagram look like with the introduction of Nuro?

Finally, IBM is another one that caught my eye, due to our recent Watson case study! This article describes how CSR and environmental stewardship has been part of the company’s mission since the 1960s, with its first sustainability report being published in 1990. Its data centers have received awards from the European Commission for their l…[Read more]

For example, it explains that IKEA has incorporated sustainability throughout its entire business operations; starting with its supply chain, where it sources close to 50% of its wood from sustainable foresters and 100% of its cotton from farms that meet the Better Cotton standards. It also has more than 700,000 solar panels powering its stores…[Read more]

Posted on behalf of Elaina:

Hi Amanda! Great post. I’m not a coffee drinker and I don’t like donuts, so I wasn’t up-to-date on some of the initiatives, like Dunkin’ working to eliminate the use of Styrofoam cups. I read the article you listed and then did some of my own research to see which companies are working towards or are current…[Read more]

Better environment and better processes…sounds like a winning proposition!

Great example of an infinite loop as an employee journey map. What was the response to your presentation?

This is a great way to communicate the value associated with RACI Charts. It is a shame that the fellowship didn’t document their responsibilities accordingly. Sam would have had a nice collaboratively created tool to remind Frodo that Gollum/Smeagol was not a stakeholder/team member and has no role with their task..

How can you help Jonathan with his triple constraint problem? What elicitation techniques would be helpful in this scenario?

Disney’s Magic Band certainly enhances the customer experience and is a great example of using RFID technology. This is a great follow-up to our conversation about Amazon Go and process integration. How many of the parks processes do think were impacted by the bands? Here’s another article that you might enjoy:…[Read more]