Sean T.

It sounds like the most important think Warner is doing is pulling data accusation and analysis in house. Data is the raw material for the information revolution we are in. Google and Facebook are so strong because of the amount of data they control. With Warner pulling this in house, they are able to save money by not having to buy it from…[Read more]

This was a very helpful way for me to picture systems thinking. One thing that stood out to me was when you talked about understanding all input and outputs. This is key to getting the big picture understanding required to solving any problems at any level. That is why I have always been a fan of the cross functional team construct. Bringing…[Read more]

You are right, this is a great time to look at our system of education. The unschooling concept is interesting. I love the idea of kids being able to pick their study topics. However, it has to be later in their school, there needs to be a base level of understanding on topics regardless of the child’s interests. For example, I hate English,…[Read more]

I think fully autonomous cars are going to be here sooner than we are prepared for. I am not a fan of all the negative attention that autonomous cars receive in the media. Every time there is an accident involving an autonomous car, it becomes headline news talked about for days. However, how many hundreds of accidents happen every day that are…[Read more]

I really like your point on body image. This is already an issue with the modeling world, and I think making the body 100% digitally will only increase that. Even if they try to make them more natural and healthy looking, they will still not get to a true natural body type. Having one person, or even a small group of people, designing the body…[Read more]

I am not an NBA fan, but I have enjoyed the similar stuff the NHL did for their playoffs. While it seems to me that the interactive virtual fan concept has helped, I do not think there is any replacing going to a live game. I can not watch a baseball game on TV, but I love going to them. I am interested in seeing how the major sports leagues…[Read more]

I am always a fan of using data to find solutions. That was the original intent of the program. The issue is not the data itself, it is how it is being used. You said the system worked till people starting changing the data. If we allow AI to predict when and where crimes will happen, police chiefs can surge officers to that area to stop the…[Read more]

At this point the question is not if I want to use AI, it is how much do I want AI in my daily live. AI is all around us. AI makes decisions for, and about, us all day every day. The more you are online the more AI learns about you. I would like to have more control over when AI is used with my data. Having some say in this would make me feel…[Read more]

You bring up some great examples of how AI is spreading throughout our world. Even our homes are getting them with smart TVs, fridges, and thermostats. Do you think we have reached a point where AI is inseparable from our lives? Could the average American function without the AI around them to streamline all these processes?

I can see AI building to do all the CRM processes. Even taking calls and handling complaints. I see this as a marketing opportunity. Companies can market their live call centers, the same way they do with US based call centers after sending everything overseas. Or, companies can market the speed, accuracy, and cost savings of an AI call…[Read more]

I am in the majority that does not read the T&Cs. For me it is a “why bother” perspective. If the company has something I want. Reading through the T&Cs will only make me upset, because I can not do anything to change them. The long, cumbersome, inflexible T&Cs are a hold over from the days when large corporations did not have the time or…[Read more]

I like your point about innovation and creativity. AI is great at collecting, analyzing, and learning from multiple large sources of data. However, it can still only spit out an answer. It does not know how that analysis can add value to a company. That is where marketers come in. AI can not take our jobs, only make use more efficient at…[Read more]

I am glad to see so many people taking steps to prevent companies from getting information on them. However, there is little you can do at this time, short of not using the technology. I found this video: https://www.youtube.com/watch?v=S35_BfymTgE . It talks about how even on airplane mode and not connected to the internet, your phone still…[Read more]

I saw some conversations about AI taking jobs. I find it interesting that coders are making AI that can make code. I can not think of another example of working yourself out of a job. From a CRM relationship I think it is a great think. As data becomes the new currency, we will need stronger, faster, and more importantly more flexible. If me…[Read more]

I think the march of technology will lead to AI having the ability to sympathies and calm a customer. I think the larger question is should it? There will be companies that do this, but then there will be others that do not. I think it will become a point of branding with these companies. Today companies make a big deal of having call centers…[Read more]

I fully believe that tracing apps will continue to being used. One area that comes to mind is law enforcement. In the future there could be an app that goes onto registered sex offenders phones that alert parents when there is one in the area. While these apps are good for public health and safety, this is a double edge sword.

How much…[Read more]

Dan,

Knowledge management is one of the most underdeveloped, most important things a company can do. I have worked with internal Wikis, the issue is people don’t want to talk the time to input the data. I think having an AI that could input the data would be a step in the right direction. The other issue is people wanting to protect the…[Read more]

I am sure enrolling in a masters program will help with that goal. What are you reading now?