Regina Olkowski

Great thoughts, Regina!

Pandemic changed our perspective in more than one way as a consumer/customer. From an e-commerce perspective, few things that have changed for me are my cart size and frequency of shopping. I remember before the pandemic, the weekly grocery was a ritual. Now it doesn’t happen that way. We do a mix of online and physical trips (where), keep our shopping carts a little flexible (what), and easily cut the overall number of trips. This is the new standard way that is more convenient and saves time, effort, and money.
As you have mentioned, COVID also changed the way we depend on locals logistics.
In many parts of the world, when states and cities were going through complete lockdowns, people returned to local grocery vendors, losing business otherwise. TBH I can’t name any industry that is lagging in digital adoption. I am so excited and amazed that most of the sectors surrounding us daily, be it media and entertainment, education, healthcare, IT product & services and telecommunications, fitness, not only coped and survived during the pandemic but are thriving post-pandemic.

What a read!

I couldn’t agree more. Consumer behaviors have absolutely changed because of the pandemic, and these behaviors will most likely stay as a result! We now see this dramatic shift in purchasing in that convenience is now even more key than ever! Because of this, companies will have to increase all types of areas including supply chain management, delivery ease, UX on websites, and others. This being a huge reason why people like us are in our DIM program!

As for your question, I am actually unsure! Many companies like apple, amazon, facebook, and even google have profited tremendously during the pandemic because of their adaptability through technological means. I would have to say I guess healthcare companies need to stay up to date with interactions, and while administering medical advice can be hard over the internet, it needs to be something that can happen adn soon!

Great article, Regina
I think it’s very possible that the food market has been disrupted forever and will go the way of the large chain book stores. With groceries able to be purchased and delivered easily it seems likely that once the industry catches up with the idea that they no longer need brick and mortar stores, many of these will morph into warehouses that reflect a similar experience to how Amazon has taken over retail experiences.

In regards to your question, I think that experience-based industries that were hit the hardest by Covid (i.e. Performing arts, movie theaters, restaurants, perhaps even athletics and tourism) are still a bit lost when it comes to the post-covid reality. Many parts of these industries made survival-based attempts to adapt, but I wonder about their attempt to return to pre-covid status quo without understanding that the landscape has changed in ways that dramatically change their industries. We’ll see!