Dan Martin

Dan,

Knowledge management is one of the most underdeveloped, most important things a company can do. I have worked with internal Wikis, the issue is people don’t want to talk the time to input the data. I think having an AI that could input the data would be a step in the right direction. The other issue is people wanting to protect the data, even from other in the company. People have a tendency to compartmentalize to protect their project, job, or what have you. An AI could be taught what can go out to the wider organization and what only the marketing department needs to see.

I agree, AI is a great way to start making knowledge management more powerful within companies.

I agree with you Dan that one of the most underrated parts of a company is knowledge management. I think AI could be great especially when it comes to onboarding new employees, regardless if they have experience in the industry or not. Having an AI that help spread that knowledge could also be great for internal employees who are looking to stay with the company, but might be interested in a new position. By allow employees to learn about new positions, the retention rate will be higher and the employees would be happier.

I really think this is a great idea that more companies need to think about.

The opening question of this post was spot on. So many times I wish I could find the relevant information I was looking for on my company’s intranet and sometimes it takes days of me searching to find out it doesn’t exist. Knowledge Management Systems are key for global businesses as evident in the Wyeth and Cirque Du Soleil cases. Can you imagine the possibilities Microsoft could offer if they incorporate more AI/ machine learning into their existing products?