I am (kind of) done with Facebook. I’ve been trying to break up with it for quite a while now, and in a few moments of weakness, it has lured me back. And suddenly, I remember why I ran away in the first place. I remember those early days, when I was able to reconnect with people I knew in first grade, whose names I barely remembered until I saw them on the screen. So … [Read more...] about Facebook, Let Me Go!
I’m a Gen Xer. I came of age in a time where most technology was in the hands of ‘experts’. Communication came from channels like television, newspapers, magazines, and mail; one had to have access to those means in order to get messaging out. As a young communication professional, I was part of that ‘club’ and it felt special. As the technology used in the print and direct … [Read more...] about How It’s Going (aka Part II)
Before I can talk about mobile and social, I need to give some background on myself. Unlike the vast majority of the folks in my cohort, I grew up in a pre-digital world. I knew that I wanted to be involved in communication design well before I was aware of it as a profession. As a kid, I’d created a logo and ads for my own clothing line. As a young teen, I attended summer … [Read more...] about How It Started (aka Part I)
In 2018, a new Managing Director was brought in to lead the credit card rewards department, which is where I work. Changes in senior management are fairly common at my company, and usually generate a shift in direction. Sometimes the shift is subtle, and sometimes large; but our new MD had something more radical in mind. Our entire line of business announced its intention to … [Read more...] about Examining best practices in change management: Agile methodology rollout at Chase
There is no project that goes completely as planned. Always, something will come along to throw off even the most disciplined teams, often something that was not even considered during risk analysis and mitigation. Or, a company finds that one group has extra, unexpected capacity while another group is in need of help. What is really exciting is when teams use that curveball to … [Read more...] about Pivoting purposefully