Prior to taking this course, I was unfamiliar with the concept User Experience and to be honest I wasn’t even sure why this term even mattered. Fast forward, to twelve weeks later, now I know that this notion is everything and more to the digital ecosystem. I recently attended a webinar on “User Experience” hosted by our very own Amy Lavin, which proved more so why this … [Read more...] about It’s All About You
user experience
Utilizing Steps for Process Improvement
The old saying goes-“if it’s not broken, why fix it ”, but the question remains how do we even know we can improve a system or a process if we don’t take the time to thoroughly analyze the situation. If you look hard enough, I’m sure you can find opportunities for improvement-hence the Root Cause Analysis. Being a part of a large corporation that has been bought and sold … [Read more...] about Utilizing Steps for Process Improvement