Being identified as a Gen X, I find myself with each passing year being more proactive with my health and scheduling visits with doctors.
I recently called my family physician to schedule an appointment for annual blood work. I put the call in, scheduled the in-office appointment and within a week of the appointment, I received an email from the hospital that owns this facility, to confirm my appointment to start my check-in.
Excuse me…. What? I needed to do something on-line prior to my in-office visit to my doctor. Ok, great!!! Now maybe instead of being there for two hours, I will only be there for one hour.
I received the email, clicked on the link that was provided and it directed me to a site, “patient portal” where I needed to set up my account, an online profile. I created a user profile, that is basically, a central repository for information regarding my health.
I instantly thought of my elderly mother and all the other Baby Boomers, who are not as educated with today’s technology or even aware of it. How does this work for them, would it even apply?
The day of my visit I decided to leave a little later, technically since I already completed the “check-in” there was no reason I needed to be at my appointment 15 minutes before-hand, unless I was being courteous. I must say I proved myself right and within 3 minutes of my arrival went back to see the doctor.
Within that same week, I received two additional emails, notifying me that the “visit summary was available in my portal as well as my test results for the labs they had taken.
Within a 5-day period, I received three email notifications. Though I appreciate the transparency, as a busy “working mom”, I was annoyed of all the emails I received in one week.
Email communications to log in to my portal:
- Email to confirm appointment to check in
- Visit Summary
- Test Results Notification
In addition to the numerous emails, my records are now stored on-line, not just any records-my medical records. WELCOME TO THE 21ST CENTURY.
Maybe I am just showing my age by going on this rant, as mentioned in class it is more about the “transformation” than it is the “technology”. I need to keep reminding myself of this!
I often wonder if opinions relating to topics regarding “Digital Transformation” are based on one’s generation era, I believe this to be true to some degree.