Temple Small Business Development Center
I currently work at Temple’s Small Business Development Center as a Graduate Student Consultant. I enjoy working with individuals looking to create their own business, walking them through the steps to help them create a business plan, and conducting research to refine said business plan! Since beginning at the SBDC, I’ve met with over 60 aspiring entrepreneurs and have had opportunities to work on special projects such as creating and implementing process management improvements, researching and writing grant proposals, and helping to create a business education series.
Here is the link to Temple’s SBDC’s website
Surplus Property Program – Temple University
My capstone project during my Globalization and Development Communication (GDC) Master’s program was conducted with Temple University and Temple Surplus and focused around creating a strategic communications and outreach plan for its Surplus Property Program. Temple’s Surplus Property Program allows for items no longer actively used by a Temple University department, school, or college to become available for re-use via an online store and helps the university limit new purchases while generating revenue from retired equipment, reducing waste stream, and maximizing the value of tuition dollars.
My strategic communications and outreach plan for the Surplus Property Program consisted of several main components, such as a situation and audience analysis, which required identifying priority audiences for Temple Surplus to target. It also required that the organizations, networks, and potential partners within Temple University and its departments, schools, and colleges, as well as the greater Philadelphia area and surrounding nonprofits who could potentially utilize and benefit from the Surplus Property Program to be researched and identified.
By completing the aforementioned activities, I was able to research and identify the most effective communication channels for Temple Surplus to use to engage with target audiences and to inform them about the program, thus creating a clear communications plan. Having a clear communications plan will allow Temple’s Surplus Program to convey the positive effects of its initiatives and programs to the Temple community, as well as the Philadelphia community, which will help generate more participation in these initiatives and programs, create a sustainable environment within Temple and Philadelphia, and help to continue to fund Temple Surplus as it transitions to a self-funded model.
Here is the link to Temple’s Surplus Property Program website
Women’s Opportunities Resource Center
During the Fall semester of the GDC program, I took a course titled Research Methodologies, which required me to conduct and apply research methods to a specific community in Philadelphia. For this project, I worked with the Women’s Opportunities Resource Center, a nonprofit whose mission is “to promote social and economic self-sufficiency primarily for economically disadvantaged women and their families.” As part of the course, I conducted ethnographic observations, interviews, disseminated surveys, and conducted a document analysis revolving around my research problem of “how does the WORC allocates its roles, resources, and responsibilities?” Upon completion of the course, and at the request of the WORC, I provided the WORC with a condensed report detailing my observations and conclusions based upon my findings.
Here is the link to the WORC’s website
Federal Reserve Bank of Philadelphia
I previously interned at the Federal Reserve Bank of Philadelphia in the Supervision, Regulation, and Credit Department, in the Organizational Effectiveness Unit, and the Human Resource Department, in both the Talent Management and Compensation Units.
One of my projects within the OE unit focused on studying the manager-employee relationship and conducting a needs analysis to identify where gaps and opportunities lay. I used research from respected peer reviewed journals, as well as questions from respected engagement surveys like Gallup 12 to create my survey, and I sat in on focus groups with Human Resources to receive feedback from both employees and managers. This data was used to create a supervisor development program with the goal of allowing for more transparency between managers and employees. I also created an effective and engaging onboarding program for new hires within SRC, which I did by conducting one-on-one interviews with new hires to receive feedback that I then incorporated into the new onboarding program to increase its effectiveness. This was my major project during my time in OE, and upon the conclusion of working with that unit, I was one of the interns who presented their final project to Bank leadership. Additionally, I worked with the internal communications specialist within the unit. She provided me with opportunities to work on projects such as conducting employee interviews and writing employee profiles, brainstorming and implementing new team building exercises, and collaborating across departments in the Bank to initiate programs where employees could learn about each other’s responsibilities and jobs. This position sparked my interest in internal communications, which led to me receiving my Master’s in Globalization and Development Communication.
While in the HR Department and working with the Talent Management Unit, I worked on creating a succession plan, and worked on projects related to increasing engagement for new hires using various techniques including one-on-one meetings between the employee and manager, the employee portal, and communication channels like email. I worked on different programs like their mentor-mentee initiative and learned about how the Bank uses HR metrics in their everyday activities to help further its goal and mission. While in Compensation, I input and tracked invoices for consulting services related to ongoing compensation projects, input and updated 800+ job descriptions, and organized and led an HR event which had the goal of providing information on the roles and responsibilities of all HR units to 800+ Bank employees in a fun and engaging way, through interactive games, discussions, and demonstrations.
Here is the link to the Federal Reserve Bank of Philadelphia’s website
In 2015, I interned as an Import Intern at Shapiro, a customs brokerage firm. I learned how to accurately fill out and file ISF forms and track and trace various shipments for different analysts and different accounts. Every account was unique, each product had differing modes of transportation, as well as differing requirements, and so each day provided me with new learning opportunities and challenges. Walking in every morning, I never knew what to expect and I thrived in the dynamic and fast-paced environment. Working with imports meant adhering to very sensitive time lines, which allowed me to hone my skills in regards to time management and prioritization. I worked with a diverse range of people and clients, and I often had to speak with representatives of the various transportation companies, in order to receive information about shipments. This internship allowed me to see how integral cooperation and teamwork are in order to efficiently and successfully work with people in different countries and across different industries.
Here is the link to Shapiro’s website