Take a gander at this. You work on a team of very successful and talented people but the person responsible, although might have every well intention, does not have the trust or can’t put their pride aside to let the people in their roles do their job. In any organization there has to be a variety of people with different skills, different perspectives and different qualifications. And the organization has to be able to flow with some level of symmetry. Like Steve Jobs eloquently once said, “I don’t play an instrument, I play the orchestra”. Look at this way, you want everybody in their role to contribute to the music, and you can’t accomplish this by playing several instruments at once. As the business owner or leader, you have to learn to give up some of these tasks to the people you put to task your even the best laid process will fail. Process is about splitting up tasks and delegating responsibility where time and resources are most efficient to accomplish an outcome. If you allow yourself to be consumed by your emotions then your process will end up dead on arrival.
What happens when there is not enough authority given to people you gave tasks to in your process? Lets say you work for a furniture assembly company and you give someone the task of assembling book cases together as part in one of your segments in your line. What happens if he has to come to you for supply orders, authorizations, and other tasks while you are busy orchestrating several other things? This creates a bottleneck in the process because you are unable to give up control over some tasks within your organization. You simply cannot be the smarted the person in the room at all times.
The point I am trying to stress here is that process is not just about creating tasks interlinked together to accomplish a goal or need, but it is about one of the most important assets you have, people. People are humans and have emotions and have to be managed as such. They can bring new ideas to the table, have ways of improving the process or product, and can give valuable advice on how to fix issues you might not had known existed. Don’t lose sight over the human element in any business or process, and remember, we are social beings. The most successful process and businesses all have one thing in common: they know how to get people working together from all different backgrounds, skill sets, and talents.