Dalia (Dannie) Ghazal, CAM
Orlando, FL
EDUCATION
TEMPLE UNIVERSITY, The Fox School of Business, Philadelphia, PA
Master of Science, Digital Innovation in Marketing – to be awarded December 2020
Deans Graduate Advisory Council, 2019
TEMPLE UNIVERSITY, College of Liberal Arts, Philadelphia, PA
Bachelor of Art, English, awarded May 2013
Deans List, Fall 2012
CERTIFICATIONS
GOOGLE INC
Google Analytics Individual Certification
NATIONAL APARTMENT ASSOCIATION
Certified Apartment Manager, Badge Number: 215100
EXPERIENCE
CORTLAND, Apopka, FL. 1/20- Current
Leasing Manager
• Conducted thorough market research and analysis of competitors on a weekly basis
• Managed social media pages and campaigns
• Implemented marketing campaigns and measured success through Google analytics and other KPIs
• Managed and implemented outreach marketing campaigns
• Audited ILS accuracy
• Budgeted for marketing needs and resident events
• Conducted tours and leased apartments
• Supervised and trained team of four
AVANATH REALTY, Gainesville, FL 9/18-10/19
Leasing Manager
• Budgeted for marketing and resident events
• Performed all activities in relation to marketing, advertising and social media
• Increased traffic by implementing marketing outreach program, using internet marketing tools and ILS
• Executed leasing and renewal strategies to achieve occupancy and revenue goals
• Ensured all units are show ready
• Planned and attended various community and retention events
• Completed various accounting, financial and administrative reports
• Supervised team of two
HIGHWOODS PROPERTIES INC., Orlando, FL. 8/17-9/18
Assistant Property Manager
• Prepared and maintained customer bill backs
• Assisted customers as needed with inquiries and other issues
• Assisted Property Manager with various tasks including move-ins and move-outs
• Prepared commencement and acceptance of premises letters
• Assisted with various administrative tasks including digital filing and paper filing
• Visited customers on a monthly basis
• Prepared contracts and purchase orders
• Assisted customers with service requests
• Assisted marketing department with customer events and gifts
• Communicated with vendors on projects and invoices Maintained certificates of insurance for vendors and customers
RP MANAGEMENT INC, Lemoyne, PA 4/15-5/17
Assistant Community Manager
• Showed available apartments to all prospective residents
• Implemented market outreach program
• Collected rents and contacted all delinquent residents
• Prepared and dispatched all service requests in a timely manner
• Prepared and planned all community events
• Contacted vendors and contractors for all supplies and maintenance needed
• Posted daily advertisements for available apartments
• Created and implemented a successful marketing campaign
• Maintained good relationships with community businesses which aided in promoting property
• Conducted move-in and move-out inspections
• Inspected property regularly to check for any maintenance/issues that needed repair
• Planned and attended community events
TEMPLE VILLAS LLC, Philadelphia, PA 10/13-2/15
Property Manager/Office Manager
• Implemented successful marketing strategies
• Reviewed all leases thoroughly and enforced rules amongst tenants.
• Hired and trained new staff members on leasing, computer programs and office equipment.
• Managed the on-site maintenance team
• Saved $30,000 annually by bundling all insurance policies
References available upon request.
ADDITIONAL
Adobe Lightroom
Arabic – fluent, French – intermediate
Microsoft Office
Mac OS, Microsoft OS
Yardi Voyager
Nexus Payables
OneSite
Lead2Lease
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