Contactless Chip Technology has become more popular especially due to the Covid-19 pandemic. People do not want to touch items and it is safer to use the “Tap and Go” method with the Contactless Chip card. Now that companies have been updating their terminals to accept this method of payment, there have been numerous benefits for merchants as well as for the banks since this … [Read more...] about Cash Extinction
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Building Trust with AI Ethics
As artificial intelligence improves, algorithms will get "better" at delivering you the content you want to see, and the ethical issues that come with these advances must evolve right along with the technology if we want to keep order in our lives. With so much of the world's population using at least one social media platform to document parts of their lives, and with the … [Read more...] about Building Trust with AI Ethics
Data that travels FAR and FAST
We have been talking about data in our class and recently this had made me reflect on how far our data travels and how fast it can travel to so many different places. I look back to when I purchased a car. At the time I allowed the dealership to help me with financing options (big mistake). They ended up running my credit with a ton of different banks and picked the best … [Read more...] about Data that travels FAR and FAST
A Demand For Comfort
Consumer behavior has changed significantly during the pandemic. It has changed what we buy, how we buy, and where we buy. Now being in mid-pandemic, the consumer behavior hasn't changed significantly. More specifically, in the apparel sector of the market. 'Comfort clothing' has been in high demand when the pandemic first started. Many individuals were/are working from home … [Read more...] about A Demand For Comfort
Use of Artificial Intelligence in CRM – The new ‘’Hey, how can I help you?”
As soon as we step a foot in the store we are greeted with a “Hi, how can I help you.” With a gradual increase in online shopping over the last decade, we have been greeted immediately but by a chatbot. I think it is an excellent way of communication for both the customer and the company. It cuts down the time both parties spend while receiving and rendering that support … [Read more...] about Use of Artificial Intelligence in CRM – The new ‘’Hey, how can I help you?”
