An integral process in creating a valuable user experience is through requirements gathering. Requirements gathering helps designers understand what users need to achieve their goals by deciding what the product should do and how. To be successful, requirements gathering cannot be unambiguous, otherwise designers can easily misunderstand user needs and miss the mark. There are several ways to gather clear information from users. Tactics like interviews, focus groups, and questionnaires can help designers realize user opinions and behaviors while finding pain points. For the best results, users should represent a wide sample and reflect stakeholders so designers are confident that the feedback is relevant and useful. Other tactics, like researching similar products or creating personas, can help designers tackle exploration while comparing their products to that of their competitors. It is crucial for designers to have a deep understanding of how to collect user needs and turn it into change, while choosing the best type of requirements gathering for their specific product and stakeholders.
Below is an easy-to-use guide as a starting point in requirements gathering.
For easier viewing, here is the link to the requirements gathering infographic.