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Amy E. Leist

PROFESSIONAL EXPERIENCE

 The ESTÉE LAUDER COMPANIES, Bristol, PA                                                        August 2016 – Present

 Global Consumer Care Representative

• Responds to consumer inquiries by phone, email, and mail in an effective and timely manner
• Communicates effectively with consumers to document and ensure action on adverse product experiences, possible liability incidents, and potential product quality complaints according to risk management procedures
• Captures relevant brand, product, and consumer data for the consumer information database, recognizes emerging trends and communicates them to executives
• Develops extensive knowledge of the company’s services and product lines of brands in order to provide accurate information to consumers
• Trains new hires in best practices and offers guidance and support

AXA ADVISORS, Bala Cynwyd, PA                                                                               May 2015 – July 2016

New Account Specialist

• Managed new account processes by collecting client information and entering account data
• Facilitated the movement and transfer of new and existing clients’ assets for 200+ accounts at a time
• Created, maintained, and verified client files to meet compliance standards
• Provided support to financial advisors and joint work partners by facilitating correspondence with clients
• Communicated new business information to clients and created email templates to ensure excellent customer service and proper financial processing

FLOWATCH, Philadelphia, PA                                                                                         May 2014 – August 2014

Marketing & Communications Intern

• Produced and managed brochures, case studies, and other marketing materials for use in trade show
• Created new website design and developed website content
• Conducted market research online to prospect new clients
• Managed social media presence on LinkedIn and Twitter

STATE FARM INSURANCE, Langhorne, PA                                                              May 2011 – August 2012

Marketing Specialist

• Assisted with direct marketing efforts for a State Farm independent contractor agent
• Responsible for client quotes and advertisements sent to prospective clients
• Updated computer system and information in customer databases
• Provided remarkable customer service to the public and policyholders through effective communication and problem solving

EDUCATION

Master of Science, Digital Innovation in Marketing                                                                                       Graduation: December 2017
Temple University, Fox School of Business, Philadelphia, PA                                                                  GPA: 3.92

Bachelor of Business Administration, Marketing                                                                                        Graduation: December 2014
Temple University, Fox School of Business, Philadelphia, PA                                                                  GPA: 3.48

 Honors & Awards: Dean’s List: Fall 2010-Spring 2012, Beta Gamma Sigma Honor Society, Golden Key
International Honor Society, Rho Lambda Honor Society, Temple University Academic Scholarship

CERTIFICATIONS AND SKILLS

Google Analytics Individual Qualification | WordPress | Google Analytics | Google AdWords |
Hootsuite | SAP | Tableau | Salesforce | SPSS