I was browsing on social media (Instagram to be exact), and had not noticed my 4 year old watching me scroll for all of 6 minutes before she asked me what was I doing. When I told her I was on Instagram, she asked what it was and could she have one. At first thought, I thought it would be cool for kids/ toddlers to have social media. It could be a great and creative way for … [Read more...] about Social media platforms for kids!!??
I complained on social media about a restaurant about a couple of weeks ago, that I had to wait 15 minutes for someone to ask me what I wanted to drink before just getting up and leaving (there was one other family in the restaurant so they obviously were not busy). As soon as I complained, I mean, the minute I complained and pushed POST - I received a phone call! It was the … [Read more...] about Can complaining on social media go wrong?
I recently read an article about the largest chain store Walmart, and their loss in a federal lawsuit in Wisconsin when a jury sided with a sales associate who has Down syndrome and alleged that the company fired her because of her disability. The Walmart employee worked for Walmart for almost 16 years before she was fired in 2015 due to excessive absenteeism. According to … [Read more...] about New computerized system hurts more then it helps!
I originally authored a post about Ikea's new sales requirement - and my experience recently this year when buying a dresser for home. IKEA in the U.S. now implements a new sales requirement as part of commitment to safer homes. The new process now in which we buy furniture from Ikea, specifically furniture that could possibly tip over (dresser, nightstands, wardrobes) had … [Read more...] about Ikea’s Customer Journey Map