Interviewed admin of Temple Cats group. Since she is the only one pairing volunteers with cats, she is the only one with knowledge of this process. Learned that all postings must be manually approved due to bullying by students in the past. (Significant pressure on her to approve posts quickly if a student is waiting with a cat.) Keeps all knowledge in her head and mentally tries to keep track of cat and volunteer locations. Expressed need to close/hide/remove pins once cats are found, as well as mark pins about the same cat.
Interviewed two students who found cats in the past. One knew of TNR groups before joining Temple Cats, and used the group to find low cost pet services and ask if a found cat belonged to anyone. The other did not know much about TNR, and couldn’t remember if she had posted more than one cat. Upon review of the group’s posts and talking to the admin, it has made clear that the latter member of the group is more common.
Published survey, which 19 people have taken. Most said they would be willing to go to another site to engage with Temple Cats, but more importantly, 19 out of 1,928 responding indicates that few members pay a lot of attention to Temple Cats posts. This survey was posted twice, both times with the ‘urgent’ tag, and commented on to keep it at the top of the post feed. Admins and moderators are on daily, but the other members only come onto the page if they personally need something. Asked group admin for moderator access to view Facebook group insights.