I have been a member of my church for a few years now. When I first began attending Mount Airy Church of God In Christ, a lot of tasks were manually completed, or should I say, very traditional. There was no automation, digitization, mechanization, etc. Typically, when you think of a customer’s journey, maybe your first thought is a shopping experience in a brick-and-mortar … [Read more...] about A Customer Journey Upgrade
Fresh off my post, “Concur, It’s Not Your Fault”, I still think a good design simply isn’t enough and sometimes people are at fault. To further test this theory, I decided to do a quick usability test with my mom and the Facebook mobile application. I used my mom to complete this usability test because she is not tech savvy, and although she has a Facebook account, she doesn’t … [Read more...] about Mom or Facebook? Who’s To Blame?
In the Institutional Advancement dept. at Temple University, my colleagues (mainly fundraisers) use Concur for donor visits, to attend conferences, etc. I haven’t been given the opportunity to travel, so my interactions with Concur are no fun. I handle the questions and issues before, during, and after the customer journey when utilizing the app. The process of submitting for a … [Read more...] about Why The Traveling Reports?
With the emergence of big data, companies are looking to become more data-driven. Many companies have taken on data collection strategies to manage the volume of available and unstructured data, with hopes of getting insight from it. Companies just want to understand and make sense of the data collected, or valuable data will go unused. Once they overcome this obstacle, data … [Read more...] about From Data to Decisions
Circuit City announced that it would be returning in February, as an online store (it’s April, site is still down), for now. Met with failure before, the company hopes to thrive in an e-commerce market this time around. When experts were asked about the company’s comeback, there were mixed reviews. Some industry experts questioned the return and the success of the business in … [Read more...] about Revamping the City