While doing research for a case study on Accor Hotels and their digital pathway, I stumbled across an article at Amazon announcing that hotels can offer Alexa to hotel guests as part of their Alexa for Hospitality program.
Some of the things Alexa for hospitality can do….
- No ownership of an Echo at home is required – however, feature coming soon that will allow Amazon customers to connect the Echo in a hotel room to their own accounts- for an even more customized experience
- Turn on the lights with a voice command
- Play the customer’s favorite music
- Order room service
- Set alerts – like wake up calls
- Send alerts to hotel staff- such as housekeeping for extra towels
- Make phone calls offsite
- Check out of hotel
For the hoteliers:
- Offers great perk for the customers
- Supposedly easy “deployment and maintenance of hundreds of echo devices”
As am Amazon Prime member, I love this idea. I’d find having an echo in my hotel room to be cutting edge – and something that would keep me coming back to a hotel for that perk.
What do you think? Would you have privacy concerns linking your own Amazon account to an echo device in a hotel room? I think I might be wary doing so but I would totally be fine using the Echo to order room service, etc.
For more information, see https://www.amazon.com/alexahospitality